Privacy Policy
Last updated: April 19, 2026. This policy explains how Protodesk collects, uses, stores, and shares information when you use the service.
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Information we collect
- Account and workspace information
- Customer conversations and support content
- Usage, billing, and product analytics
- Connected channel metadata
How we use data
- Provide and secure the service
- Process support messages
- Run AI features you enable
- Improve reliability and product quality
AI-specific disclosures
AI inference runs through OpenRouter to underlying model providers. Customer data is not used to train those providers' models under our provider terms.
Contact
For privacy requests, email privacy@protodesk.io.
