Protodesk
NEW - API Access is here

AI customer support inbox for small teams

Manage email, WhatsApp, and live chat in one place, with AI triage, reply drafts, and auto-resolve built in.

Start for freeSee how it works

7-day Pro trial - No credit card required

Channels
Triage
AI Agent
Human
Resolved
Sarah
Email
#login
AI Agent
Marco
WhatsApp
#urgent
Agent
Aisha
Live Chat
#pricing
AI Agent
Devon
Email
#tech
Agent
10,000+ Ticket Resolved·62% auto

See Protodesk in action

A real shared inbox with customer history, AI assist, and team handoff in one view.

app.protodesk.io
Sarah Chen
Sarah Chen
sarah@acme.com
Today
Ticket created · May 14 at 14:20
I can't seem to log in after the latest update. Tried resetting my password but the email never arrived. Help!
14:23
David assigned this ticket to you
T
TomAgent
Hey Sarah — thanks for reaching out. I'm looking into this now and will get back to you shortly.
14:25
Still waiting — this is blocking our whole team. Any update?
14:47
T
TomAgenttyping...
Suggest
Translate
Fix typos
Note
Send

Built for support teams

Everything an AI support inbox should do.

One inbox. AI that cites its sources. Automation you can trust.

Get started freeLearn more

One inbox for every channel

Email, WhatsApp, and Live Chat — one thread, one customer, one timeline.

  • Email, WhatsApp, and Live Chat in one shared inbox
  • Live chat widget you embed on your website in one line
  • Merged identity across channels — one customer, one history
  • Full timeline including AI activity traces
Learn more

Tickets that organize themselves

AI triage assigns labels, priority, and team routing before a human sees the ticket.

  • Auto-labeling: built-in and custom labels
  • Priority detection from urgency cues (VIP, outage, refund)
  • Team routing via rules (label, channel, customer tier)
  • Reasoning trace shown in-thread for transparency
Learn more

Repeat questions answer themselves

Auto-resolve only replies when it has a source to cite. No source, no reply.

  • Auto-resolve runs through a 7-layer guardrail pipeline
  • Grounded in your knowledge base
  • Every reply cites its article
  • Escalates on ambiguity
Learn more

An in-thread assistant for agents

The sidekick summarizes context, drafts replies, and proposes the next action.

  • Ticket context with summary, intent, and key facts
  • Draft replies in your brand voice (configurable per AI Agent)
  • Suggested next action (close, escalate, wait for customer)
  • Related knowledge-base articles surfaced inline
Learn more

Knowledge base, teams, SLAs, and integrations

Write articles once, route work by team, define SLAs, and connect your stack.

  • Markdown KB with draft/publish workflow
  • Team queues and business hours
  • Canned responses with /shortcuts
  • Public help center on Business+ with SEO-ready article URLs
Learn more

Up and running in minutes

No engineering. No credit card.

Step 01

Create your workspace

Sign up with your work email. Your 7-day Pro trial with 300 AI credits starts instantly.

Industry + team size

Picks your starter labels and replies.

Pre-loaded templates

A working inbox, not a blank page.

Channel suggestions

Which integrations to set up first.

Step 02

Connect your channels

Email, WhatsApp, and live chat — one shared inbox.

Email forwarding

Point your support address at Protodesk. 60 seconds, no DNS changes.

WhatsApp

Official Business API, or scan a QR code to start now.

Live chat widget

One snippet on your site. Visitors message you directly.

Step 03

Add your knowledge base

Import what you already have. The AI answers from your sources — with citations.

Website crawl

Point it at your docs or help site.

Files

PDF, DOCX, TXT, CSV, or HTML.

FAQ snippets

Quick Q&A pairs for anything undocumented.

Step 04

Invite your team

Owner, Admin, Agent, or Viewer roles. Viewers are always free.

Step 05

Turn on the AI agent

Auto-triage from the first message. Auto-resolve routine questions from your knowledge base — and escalate to your team when confidence is low.

Read the full walkthrough

Priced for teams of every size

Start with a 7-day Pro trial. Upgrade when you're ready.

Starter

$12.42/mo

billed annually

For solo founders & first hires.

  • 5 seats · 5,000 tickets/mo
  • Unlimited channels + teams
  • 250 AI credits/mo
  • Knowledge base up to ~500 pages
  • Custom domain · Priority support
Start 7-day Pro trial
Most popular

Pro

$24.92/mo

billed annually

For teams scaling beyond inbox triage.

$0.03 per credit · 50% less than Starter

  • Everything in Starter, plus:
  • 4× more AI credits (1,000/mo)
  • Unlimited tickets · 15 seats
  • Unlimited knowledge base
  • Webhooks · Full AI guardrails
Start 7-day Pro trial

Business

$49.92/mo

billed annually

For ops teams running SLAs and a public help center.

  • Everything in Pro, plus:
  • 50 seats · 2,500 AI credits/mo
  • SLA management
  • Public help center
  • Custom roles + model selection
Start 7-day Pro trial
Plan comparison

What's included in each plan

Every feature, every plan. Upgrade when you need more.

FeatureStarterProBusinessEnterprise
Seats51550Unlimited
Tickets / month5,000UnlimitedUnlimitedUnlimited
Channels (email, WhatsApp, chat)UnlimitedUnlimitedUnlimitedUnlimited
TeamsUnlimitedUnlimitedUnlimitedUnlimited
AI credits / month2501,0002,500Custom
AI triage
AI auto-resolve
AI sidekick
AI guardrailsBasicFullFullFull
AI coverage gaps detection—
AI auto-classify KB—
Knowledge base sizeUp to ~500 pagesUnlimitedUnlimitedUnlimited
KB auto-refresh—
Public help center——
SLA management——
Automation rules20UnlimitedUnlimitedUnlimited
Intake forms3UnlimitedUnlimitedUnlimited
File upload size10 MB25 MB50 MB100 MB
Custom domain
Webhooks—
REST API—
Advanced analytics—
Audit log——
Priority support
SSO (SAML / OIDC)———
SCIM provisioning———
White-label———
See full pricing details

Frequently Asked Questions

See all FAQs
Protodesk is an AI customer support inbox for small teams that need one place to manage email, WhatsApp, and live chat. It combines a shared inbox, AI triage, AI reply drafts, customer context, and safe auto-resolve so support teams can respond faster without switching between tools. It is built for teams that want modern helpdesk automation without the complexity of enterprise ticketing software.
Protodesk paid plans start at $14.99/month for Starter, $29.99/month for Pro, and $59.99/month for Business. Annual billing saves about 17%, and Enterprise pricing is custom for teams that need higher limits, advanced support workflows, or custom onboarding. Every new workspace can start with a 7-day Pro trial before choosing a paid plan.
Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.
Protodesk supports email, WhatsApp, and live chat in one shared customer support inbox. That means support teams can see a customer's full conversation history across channels, route tickets to the right teammate, and use AI triage or AI drafts without leaving the workspace. It is useful for SaaS, ecommerce, agencies, and product-led teams that support customers in more than one place.
Protodesk auto-resolve is designed for routine support questions where the answer can be grounded in your approved knowledge base or saved workflows. Guardrails, escalation rules, and source-aware responses help prevent unsupported answers from being sent to customers. If a ticket is sensitive, unclear, high-risk, or missing a reliable source, it can stay with a human teammate instead of being resolved by AI.

Ready to transform your support?

Connect your first inbox in minutes. Free for 7 days.

Get started freeView pricing