Customer support, from message to follow-through.

Protodesk is an AI customer support inbox for small teams. Bring email, WhatsApp, and live chat together, prepare replies with Evelin AI, and track follow-up work in one workspace.

Start for free Explore the demo

7-day Pro trial - No credit card required

Inbox

Every conversation, channel, and teammate in one inbox.

Explore this feature

Unify every channel
Manage email, WhatsApp, and live chat conversations from one shared queue.
Keep context together
See customer history, internal notes, and prior replies in one thread.
Handoff without friction
Bring teammates in without losing the conversation.

Built for support teams

From customer conversations to completed work.

One workspace for Threads, AI assistance, Automations, Tasks, and Insights.

Get started free Explore all features

One inbox for every channel

Email, WhatsApp, and Live Chat — one thread, one customer, one timeline.

Email, WhatsApp, and Live Chat in one shared inbox
Live chat widget you embed on your website in one line
Merged identity across channels — one customer, one history
Full timeline including AI activity traces

Explore the shared inbox

An in-thread assistant for agents

The sidekick summarizes context, drafts replies, and proposes the next action.

Thread context with summary, intent, and key facts
Draft replies in your brand voice (configurable per AI Agent)
Suggested next action (close, escalate, wait for customer)
Related knowledge-base articles surfaced inline

Meet Evelin AI

Automations that follow your process

Build visual workflows to route Threads, apply conditions, and keep routine work moving.

Start from a template or build your own workflow
Automatic, scheduled, and manual triggers
Branch on conditions, then assign, label, or update a Thread
Save drafts, publish when ready, and inspect run activity
After-hours email acknowledgements through a workflow you publish

Explore Automations

After-hours acknowledgement

Published

False · End workflow

Tasks that keep follow-ups moving

Give internal work an owner and a due date, with the customer conversation close at hand.

Create standalone Tasks or link them to one or more Threads
Track owners, due dates, priorities, and custom statuses
Keep checklists, private attachments, and message evidence together
Filter work by team, assignee, status, and due date
Thread and Task statuses stay independent

Explore Tasks

Investigate password reset delivery

Description

A customer has not received their password reset email. Check delivery logs, reproduce the issue, and document the outcome before following up.

Checklist 1/3

Collect delivery logsReproduce the issueDocument the fix

Insights you can act on

See what needs attention, compare activity across periods, and drill into the records behind the numbers.

Support, Teams, SLA, Channels, and Customers reports
AI, Knowledge, Automations, and Tasks reports
Custom date ranges, period comparisons, and record drilldowns
Export report data and metric definitions as CSV
Workspace reports available to Owners and Admins

Explore Insights

Insights

Compare

Created Threads: 128
Resolved: 96
Open today: 24
First response: 8m 24s

Thread activity

Created Threads in the selected period

Daily

Current period

Threads by channel

View breakdown

Channel	Threads	Share
Email	64	50%
WhatsApp	40	31.25%
Live chat	24	18.75%

Knowledge base, teams, SLAs, and integrations

Write articles once, route work by team, define SLAs, and connect your stack.

Markdown KB with draft/publish workflow
Team queues and business hours
Canned responses with /shortcuts
Public help center on Business+ with SEO-ready article URLs

Explore the support platform

Up and running in minutes

No engineering. No credit card.

Step 01

Create your workspace

Industry + team size

Picks your starter labels and replies.

Pre-loaded templates

A working inbox, not a blank page.

Channel suggestions

Which integrations to set up first.

Step 02

Connect your channels

Email, WhatsApp, and live chat — one shared inbox.

Email forwarding

Point your support address at Protodesk. 60 seconds, no DNS changes.

Official Business API, or scan a QR code to start now.

Live chat widget

One snippet on your site. Visitors message you directly.

Step 03

Add your knowledge base

Import what you already have. The AI answers from your sources — with citations.

Website crawl

Point it at your docs or help site.

Files

PDF, DOCX, TXT, CSV, or HTML.

FAQ snippets

Quick Q&A pairs for anything undocumented.

Step 04

Invite your team

Owner, Admin, Agent, or Viewer roles. Viewers are always free.

Step 05

Turn on the AI agent

Auto-triage from the first message. Auto-resolve routine questions from your knowledge base — and escalate to your team when confidence is low.

Read the full walkthrough

Priced for teams of every size

Start with a 7-day Pro trial. Upgrade when you're ready.

Starter

$12.42/mo

billed monthlybilled annually

For solo founders & first hires.

5 seats · 5,000 tickets/mo
Unlimited channels + teams
250 AI credits/mo
Basic SLA targets
Knowledge base up to ~500 pages
Custom domain · Priority support

Start 7-day Pro trial

What's included in each plan

Every feature, every plan. Upgrade when you need more.

Feature	Starter	Pro	Business	Enterprise
Seats	5	15	50	Unlimited
Tickets / month	5,000	Unlimited	Unlimited	Unlimited
Channels (email, WhatsApp, chat)	Unlimited	Unlimited	Unlimited	Unlimited
Teams	Unlimited	Unlimited	Unlimited	Unlimited
AI credits / month	250	1,000	2,500	Custom
AI triage
AI auto-resolve
AI sidekick
AI guardrails	Basic	Full	Full	Full
AI coverage gaps detection	—
AI auto-classify KB	—
Knowledge base size	Up to ~500 pages	Unlimited	Unlimited	Unlimited
KB auto-refresh	—
Public help center	—	—
Basic SLA targets
Targeted SLA policies + escalations	—
Visual Automations (Owner / Admin)
Intake forms	3	Unlimited	Unlimited	Unlimited
File upload size	10 MB	25 MB	50 MB	100 MB
Custom domain
Webhooks	—
REST API	—
Tasks + checklists
Insights (Owner / Admin)
Audit log	—	—
Priority support
SSO (SAML / OIDC)	—	—	—
SCIM provisioning	—	—	—
White-label	—	—	—

See full pricing details

Frequently Asked Questions

See all FAQs

Protodesk is an AI customer support inbox for small teams that need one place to manage email, WhatsApp, and live chat. It combines a shared inbox, AI triage, AI reply drafts, customer context, Tasks, visual Automations, Insights, and safe auto-resolve so support teams can respond faster without switching between tools. It is built for teams that want modern helpdesk automation without the complexity of enterprise ticketing software.

Protodesk paid plans start at $14.99/month for Starter, $29.99/month for Pro, and $59.99/month for Business. Annual billing saves about 17%, and Enterprise pricing is custom for teams that need higher limits, advanced support workflows, or custom onboarding. Every new workspace can start with a 7-day Pro trial before choosing a paid plan.

Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.

Protodesk supports email, WhatsApp, and live chat in one shared customer support inbox. That means support teams can see a customer's full conversation history across channels, route tickets to the right teammate, and use AI triage or AI drafts without leaving the workspace. It is useful for SaaS, ecommerce, agencies, and product-led teams that support customers in more than one place.

Threads hold customer conversations. Tasks track internal work with owners, due dates, checklists, and private evidence. A Task can stand alone or link to multiple Threads; linking does not synchronize status or grant access.

Owners and Admins can view workspace Insights, compare periods, drill into records, and export CSV reports. Activity uses the selected date range; current workload and inventory describe the current snapshot.

Protodesk auto-resolve is designed for routine support questions where the answer can be grounded in your approved knowledge base or saved workflows. Guardrails, escalation rules, and source-aware responses help prevent unsupported answers from being sent to customers. If a ticket is sensitive, unclear, high-risk, or missing a reliable source, it can stay with a human teammate instead of being resolved by AI.

Ready to transform your support?

Connect your first inbox in minutes. Free for 7 days.

Get started free View pricing