Elevate your support. Automate the routine.

Automated ticket resolution that classifies, fixes, and validates routine requests—then escalates with full context.

Start for free

7-day Pro trial - No credit card required

Incoming message

AI triage on

Aisha Patel

Live Chat

I reset 2FA and now my account is locked.

now

Classify & diagnose

0.4s

Intent found · Account access

Diagnosis · Auth lockout

Unlock account

Auth API · executed

Resolved

Account access restored

1.4s

Hi Aisha — your account is unlocked. You can sign in again now.

Delivered·Audit saved

Human handoff

Fallback

Escalates when human review is needed. Attach diagnosis + action log.

See Protodesk in action

Pick a workflow and follow the work from first message to final resolution.

Automation

Classify, prioritize, and resolve routine tickets—then hand off with full context.

Understand and prioritize
Detects intent, urgency, and the context needed to act.
Take the right action
Uses approved knowledge and connected backend systems.
Resolve or escalate
Completes routine work and hands off when human judgment is needed.

Explore this feature

app.protodesk.io

Automation runRunning workflow

Trigger

Payment failure and account lock detected

Live chat · High priority · Aisha Patel

Workflow

Restore billing access

Version 3 · Published

If any validation fails, route to Billing with the full action log.

Actions

Verify customer identity

Identity service

Unlock customer account

Auth API

Retry failed invoice

Billing API

Notify the customer

Live chat

Result

Billing access restored automatically

Ticket resolved · audit log saved · customer notified

AUTO-1842

Built for support teams

Everything an AI support inbox should do.

One inbox. AI that cites its sources. Automation you can trust.

Get started free Learn more

One inbox for every channel

Email, WhatsApp, and Live Chat — one thread, one customer, one timeline.

Email, WhatsApp, and Live Chat in one shared inbox
Live chat widget you embed on your website in one line
Merged identity across channels — one customer, one history
Full timeline including AI activity traces

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Tickets that organize themselves

AI triage assigns labels, priority, and team routing before a human sees the ticket.

Auto-labeling: built-in and custom labels
Priority detection from urgency cues (VIP, outage, refund)
Team routing via rules (label, channel, customer tier)
Reasoning trace shown in-thread for transparency

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Repeat questions answer themselves

Auto-resolve only replies when it has a source to cite. No source, no reply.

Auto-resolve runs through a 7-layer guardrail pipeline
Grounded in your knowledge base
Every reply cites its article
Escalates on ambiguity

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An in-thread assistant for agents

The sidekick summarizes context, drafts replies, and proposes the next action.

Ticket context with summary, intent, and key facts
Draft replies in your brand voice (configurable per AI Agent)
Suggested next action (close, escalate, wait for customer)
Related knowledge-base articles surfaced inline

Learn more

Knowledge base, teams, SLAs, and integrations

Write articles once, route work by team, define SLAs, and connect your stack.

Markdown KB with draft/publish workflow
Team queues and business hours
Canned responses with /shortcuts
Public help center on Business+ with SEO-ready article URLs

Learn more

Up and running in minutes

No engineering. No credit card.

Step 01

Create your workspace

Industry + team size

Picks your starter labels and replies.

Pre-loaded templates

A working inbox, not a blank page.

Channel suggestions

Which integrations to set up first.

Step 02

Connect your channels

Email, WhatsApp, and live chat — one shared inbox.

Email forwarding

Point your support address at Protodesk. 60 seconds, no DNS changes.

Official Business API, or scan a QR code to start now.

Live chat widget

One snippet on your site. Visitors message you directly.

Step 03

Add your knowledge base

Import what you already have. The AI answers from your sources — with citations.

Website crawl

Point it at your docs or help site.

Files

PDF, DOCX, TXT, CSV, or HTML.

FAQ snippets

Quick Q&A pairs for anything undocumented.

Step 04

Invite your team

Owner, Admin, Agent, or Viewer roles. Viewers are always free.

Step 05

Turn on the AI agent

Auto-triage from the first message. Auto-resolve routine questions from your knowledge base — and escalate to your team when confidence is low.

Read the full walkthrough

Priced for teams of every size

Start with a 7-day Pro trial. Upgrade when you're ready.

Starter

$12.42/mo

billed monthlybilled annually

For solo founders & first hires.

5 seats · 5,000 tickets/mo
Unlimited channels + teams
250 AI credits/mo
Knowledge base up to ~500 pages
Custom domain · Priority support

Start 7-day Pro trial

What's included in each plan

Every feature, every plan. Upgrade when you need more.

Feature	Starter	Pro	Business	Enterprise
Seats	5	15	50	Unlimited
Tickets / month	5,000	Unlimited	Unlimited	Unlimited
Channels (email, WhatsApp, chat)	Unlimited	Unlimited	Unlimited	Unlimited
Teams	Unlimited	Unlimited	Unlimited	Unlimited
AI credits / month	250	1,000	2,500	Custom
AI triage
AI auto-resolve
AI sidekick
AI guardrails	Basic	Full	Full	Full
AI coverage gaps detection	—
AI auto-classify KB	—
Knowledge base size	Up to ~500 pages	Unlimited	Unlimited	Unlimited
KB auto-refresh	—
Public help center	—	—
SLA management	—	—
Automation rules	20	Unlimited	Unlimited	Unlimited
Intake forms	3	Unlimited	Unlimited	Unlimited
File upload size	10 MB	25 MB	50 MB	100 MB
Custom domain
Webhooks	—
REST API	—
Advanced analytics	—
Audit log	—	—
Priority support
SSO (SAML / OIDC)	—	—	—
SCIM provisioning	—	—	—
White-label	—	—	—

See full pricing details

Frequently Asked Questions

See all FAQs

Protodesk is an AI customer support inbox for small teams that need one place to manage email, WhatsApp, and live chat. It combines a shared inbox, AI triage, AI reply drafts, customer context, and safe auto-resolve so support teams can respond faster without switching between tools. It is built for teams that want modern helpdesk automation without the complexity of enterprise ticketing software.

Protodesk paid plans start at $14.99/month for Starter, $29.99/month for Pro, and $59.99/month for Business. Annual billing saves about 17%, and Enterprise pricing is custom for teams that need higher limits, advanced support workflows, or custom onboarding. Every new workspace can start with a 7-day Pro trial before choosing a paid plan.

Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.

Protodesk supports email, WhatsApp, and live chat in one shared customer support inbox. That means support teams can see a customer's full conversation history across channels, route tickets to the right teammate, and use AI triage or AI drafts without leaving the workspace. It is useful for SaaS, ecommerce, agencies, and product-led teams that support customers in more than one place.

Protodesk auto-resolve is designed for routine support questions where the answer can be grounded in your approved knowledge base or saved workflows. Guardrails, escalation rules, and source-aware responses help prevent unsupported answers from being sent to customers. If a ticket is sensitive, unclear, high-risk, or missing a reliable source, it can stay with a human teammate instead of being resolved by AI.

Ready to transform your support?

Connect your first inbox in minutes. Free for 7 days.

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