Frequently asked questions

Protodesk is an AI customer support inbox for small teams that need one place to manage email, WhatsApp, and live chat. It combines a shared inbox, AI triage, AI reply drafts, customer context, and safe auto-resolve so support teams can respond faster without switching between tools. It is built for teams that want modern helpdesk automation without the complexity of enterprise ticketing software.

Protodesk paid plans start at $14.99/month for Starter, $29.99/month for Pro, and $59.99/month for Business. Annual billing saves about 17%, and Enterprise pricing is custom for teams that need higher limits, advanced support workflows, or custom onboarding. Every new workspace can start with a 7-day Pro trial before choosing a paid plan.

Every new workspace starts on a 7-day Pro trial with all Pro features enabled, including AI triage, reply drafts, auto-resolve workflows, and 300 AI credits. You do not need a credit card to start. The trial is meant to let your team connect an inbox, test real support conversations, and understand how AI customer support automation fits your workflow before paying.

When the trial ends, your workspace becomes read-only until you subscribe. Existing tickets, customer profiles, conversation history, and knowledge base content remain visible, but new inbound messages, replies, and AI actions pause. Your data is not deleted, so you can subscribe later and continue from the same workspace.

No. You can create a Protodesk workspace with your work email and start the 7-day Pro trial without entering payment details. We only ask for billing information when you decide to keep using Protodesk after the trial and choose a paid plan. This makes it easier for small teams to evaluate the AI helpdesk workflow before committing.

Protodesk supports email, WhatsApp, and live chat in one shared customer support inbox. That means support teams can see a customer's full conversation history across channels, route tickets to the right teammate, and use AI triage or AI drafts without leaving the workspace. It is useful for SaaS, ecommerce, agencies, and product-led teams that support customers in more than one place.

AI credits measure model-powered actions inside Protodesk, including AI triage, reply drafts, ticket summaries, customer context refreshes, and auto-resolve attempts. Each plan includes a monthly AI credit allowance so your team can forecast usage more easily than with surprise per-resolution pricing. Manual support work like reading, assigning, and replying without AI does not consume AI credits.

AI actions pause while your inbox keeps working normally. Top up any time or wait for your next monthly refresh.

No. Viewers are unlimited on every plan. Only billable roles count against your seat limit.

Protodesk auto-resolve is designed for routine support questions where the answer can be grounded in your approved knowledge base or saved workflows. Guardrails, escalation rules, and source-aware responses help prevent unsupported answers from being sent to customers. If a ticket is sensitive, unclear, high-risk, or missing a reliable source, it can stay with a human teammate instead of being resolved by AI.