What is omnichannel support?
Omnichannel support unifies communication channels into one consistent support experience, so context follows the customer across email, WhatsApp, Slack, Discord, and more.
1 min read
Omnichannel vs multichannel
Multichannel means you are available in many places. Omnichannel means those channels share context, customer identity, and one support workflow.
Frequently asked questions
Start where customers already are: email universally, WhatsApp in mobile-first regions, and Slack or Discord for developer/community audiences.
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