What is AI auto-resolve?
AI auto-resolve is automated ticket resolution for routine questions. It answers from your knowledge base, cites sources, and escalates unclear or sensitive tickets to humans.
1 min read
The guardrail
- Escalation rules
- Knowledge-base retrieval gate
- Disambiguation
- Grounded generation
- Verification
- Source citation
- Outcome tracking
What it never handles
Refund disputes, VIP issues, angry customers, legal questions, and ambiguous requests should stay with humans.
Frequently asked questions
It is only safe with strong guardrails and source grounding. Protodesk skips automation when confidence, source quality, or escalation rules fail.
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