What is a help center?
A help center is a public self-service portal where customers find articles, search for answers, browse FAQs, and contact support when self-service is not enough.
1 min read
Help center vs knowledge base
The knowledge base is the content repository. The help center is the polished public portal that presents it to customers.
Frequently asked questions
Yes. Clear self-service articles can deflect routine questions and improve AI answer quality.
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