What are canned responses?
Canned responses are pre-written reply templates agents insert into common support replies, often through slash shortcuts and variables.
1 min read
How canned responses work
- Create templates
- Assign shortcuts
- Insert with slash commands
- Personalize with variables
- Review usage and update regularly
Frequently asked questions
Canned responses are approved templates. AI drafts are generated from the current ticket context and should be reviewed before sending.
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