What are AI credits?
AI credits are the unit of measurement for AI actions in Protodesk. Most actions cost one credit; heavier actions like multi-variant Suggest and auto-resolve cost two.
1 min read
What counts as a credit
- AI triage: 1 credit
- Ticket Context refresh: 1 credit
- AI sidekick draft: 1 credit
- Auto-resolve: 2 credits
What costs zero credits
- Manual replies
- Reading tickets
- Searching
- Canned responses
- Editing AI drafts
Frequently asked questions
AI actions pause, but the inbox keeps working. You can top up or wait for the monthly reset.
Try Protodesk free for 7 days
Connect your first inbox, invite your team, and see AI triage, sidekick drafts, and auto-resolve with 300 trial credits. No credit card required.